Shipping policy

Thank you for shopping with OVRA.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

Shipping Time

Estimated delivery time:

  • Metro Cities: 3–6 business days
  • Other Locations: 5–9 business days

Delivery timelines may vary depending on courier service availability and your location.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to track your package.

Delays

OVRA is not responsible for shipping delays caused by:

  • Courier partner issues
  • Weather conditions
  • Public holidays
  • Incorrect shipping information provided by the customer

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

Contact

For any shipping-related questions, please contact us through our support email or contact page.