Shipping policy
Thank you for shopping with OVRA.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.
Shipping Time
Estimated delivery time:
- Metro Cities: 3–6 business days
- Other Locations: 5–9 business days
Delivery timelines may vary depending on courier service availability and your location.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to track your package.
Delays
OVRA is not responsible for shipping delays caused by:
- Courier partner issues
- Weather conditions
- Public holidays
- Incorrect shipping information provided by the customer
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
Contact
For any shipping-related questions, please contact us through our support email or contact page.