Refund policy

At Ovra, we focus on delivering premium quality products. Please read our return policy carefully before placing an order.

Returns

We only accept returns if:

• The product received is damaged or defective upon delivery.

Non-Returnable Situations

We do not accept returns or exchanges for:

• Wrong size selection by the customer
• Change of mind
• Minor color variation due to lighting or screen differences
• Normal wear and tear after usage

Return Request Process

To request a return, please get in touch with us within 48 hours of receiving your order with:

• Your order number
• Clear photos/videos of the damaged product

Once verified, our team will process your replacement or refund.

Refunds

Approved refunds will be processed to the original payment method within 5–7 business days.

Contact

For any return-related queries, contact us through our support email or contact page.